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What You Need to Know Before You Play

Access to buas55 depends on local law and is available only where eligible in Indonesia. These terms set out your rights, our responsibilities, and how we handle your account, your data, and your payments through DANA, OVO, and GoPay.

Jurisdiction-dependent accessDANA, OVO, GoPay coveredAccount data rightsPolicy contact availableApplies to all eligible regions
buas55 What You Need to Know Before You Play
DATA AND SECURITY

How buas55 Handles Your Data and Account Security

We handle your personal data and account security through four practical commitments. These are not abstract policy statements — each one maps to a real step you can take or verify from inside your account.

Data Storage and Retention

We store only the data needed to run your account — name, contact details, and payment method records for DANA, OVO, or GoPay. Retention periods follow applicable data rules for eligible regions.

Cookie Use and Consent

We use session and functional cookies to keep your account active across devices. You can adjust cookie preferences from the footer settings link without losing your login state on mobile or desktop.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us via live chat immediately and we will lock the account while we investigate.

Requesting Changes or Deletion

To update your registered details or request data deletion, log in and go to Account Settings, or send a written request through our support email. We aim to acknowledge data requests within a reasonable timeframe.

REACH US NOW

How to Contact Us About a Legal or Policy Matter

If you have a question about your rights, a payment dispute through DANA or OVO, or a request to access or delete your account data, we have three direct contact paths. Each one is handled by our account support team, not an automated filter.

Team online

Live Chat

Open the chat icon from any page on buas55. Our team picks up policy and account questions and routes them to the right handler without you needing to repeat yourself.

Email Support

Send your legal or data request to our support email address, found in your account settings. Include your registered account ID so we can locate your record without delay.

Account Help Centre

Log in to your account and navigate to Help to find policy articles covering data requests, wallet disputes involving GoPay or OVO, and account restriction appeals.

Frequently Asked Legal and Policy Questions

These are the policy questions we hear most often from account holders in Indonesia. If yours is not covered here, reach us through live chat or the account help centre.

Access depends on local law and is available only where permitted in your region. We do not determine eligibility on your behalf — check whether access is lawful in your specific location before opening an account.

We collect your name, contact details, and the e-wallet information you use for DANA, OVO, or GoPay deposits. We do not collect data beyond what is needed to operate your account and process transactions.

Log in and go to Account Settings to submit a data request, or send an email through our support channel with your account ID included. We handle these requests directly, not through automated tools.

Contact us via live chat before raising the dispute with your wallet provider. Our account team can access the transaction record directly and often resolve payment discrepancies faster than a third-party wallet escalation.

Yes. We may restrict or suspend accounts where access falls outside eligible regions, where identity verification is incomplete, or where activity is inconsistent with our terms. You will be notified through your registered contact.

Go to Account Settings while logged in and select the field you want to change. A verification step via OTP to your current registered number is required before any contact detail is updated.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.