Reference

Terms That Cover Your buas55 Account

These terms set out what you agree to when you open and use a buas55 account — including how we handle deposits through DANA, OVO, and GoPay, what access means where local law permits, and how your account stays protected.

Applies to all account holdersCovers DANA, OVO, GoPay useSubject to local law and eligible regionsUpdated terms replace earlier versionsContact support for account queries
buas55 Terms That Cover Your buas55 Account
TERMS CONTACT PATHS

Reach Us About Your Terms Query

If a clause is unclear, your account has been actioned under these terms, or you want to flag a concern, our support team can walk you through the relevant section. We handle terms-related queries through live chat, email, and our in-app message thread — pick whichever fits how you are reaching out.

Live Chat Open the chat window directly from your account dashboard. Available for active account holders who need a fast response on a terms or access question.
Email Support Send your query with your registered account details and the specific clause in question. We aim to respond with a clear, written answer you can keep on record.
In-App Message Use the message thread inside your buas55 account to raise a terms question. Your message history stays attached to your account for reference.
HOW WE HANDLE THIS

Account Security and Policy Handling

We hold your account data under these terms and apply security practices that cover login credentials, wallet linkage, and transaction records. If you need to request a change to your account details — including your linked OVO, DANA, or GoPay wallet — that change goes through identity verification before it takes effect. Here is how we manage the four areas that matter most under these terms.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure, as required under applicable rules for the regions we serve.

Cookie and Session Use

Cookies keep your session active across the mobile browser and desktop lobby. Clearing cookies will end your session; you will need to log back in using your registered credentials.

Account Security Steps

Login is protected by password and OTP verification sent to your registered number. If you suspect unauthorised access, contact support immediately so we can lock the account.

Requesting Account Changes

To update your registered wallet — switching from GoPay to OVO, for example — submit a verified request through support. Changes are not instant; identity checks apply before any wallet detail is amended.

Frequently Asked Terms Questions

These are the questions we get most often about how the terms affect your account. If your question is not covered here, use the live chat or email paths in the support section above.

Yes. All wallet transactions — whether through DANA, OVO, or GoPay — are covered by these terms. The wallet you use does not change what the terms require of your account.

We may suspend or permanently close your account. If a withdrawal is pending at the time of a breach, it may be held while we review the account against the relevant clause.

No. These terms allow one account per person. Duplicate accounts will be merged or closed, and any balance attached to the secondary account may be forfeited after review.

Updated terms are posted on this page with a revised date. Continuing to use your account after that date means you accept the new version — we recommend checking this page periodically.

Raise it through our email support channel with your account ID and the decision reference. We will review against the applicable clause and respond with our position in writing.

Access depends on local law and which regions are eligible. We do not override local regulations, so whether you are in Bekasi or elsewhere, eligibility is determined by what your local rules permit.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.